Lucy Baum Photography Commitment to Excellence and Statement of Ethics

Montreal Wedding & Family Photography

vibrant. soulful. eclectic.

Commitment to Excellence

Your financial investment reflects and honours the level of service that I strive for in serving the clients who choose to become part of the Lucy Baum Photography family. The pricing of products and services is based on ensuring the continued sustainability of this small, community-based business as well as providing the highest quality results and enriching and positive experience for all clients. 

My commitment to you

• Prompt response to communications (if unavailable, at least a response at the first available moment to acknowledge your message and to provide a time when your message will be responded to)

• Frequent touch points to remind you of your photography session, to check in that all remains confirmed, to help with any questions such as wardrobe or location options to ensure success of your session

• Flexibility in scheduling to accommodate your needs

• An efficient, convenient, and automated online client portal system to pay invoices and sign contracts.

• Privacy promise where clients can select their preferred photography usage (revocable/ modifiable at any time) or complete privacy

• An efficient photography delivery system in the form of a private and secure online gallery for clients to view and download images

• A fully integrated e-commerce option, supporting Canadian professional photo-processing laboratories, with a streamlined and easy method of ordering a variety of prints, wall art and other products.

• Family Session satisfaction promise: To ensure that any dissatisfaction with any portion of services rendered is quickly and honestly acknowledged. Lucy is prepared to offer a complimentary session if she did not perform to her own and to the client’s standards during the original session, and is prepared to offer a full money-back guarantee should she not deliver services and/or products that fully embody the excellence she strives for in her work or the provision of work that does not resemble what the client has seen as presented in the website portfolio, slideshows or social media outlets.

• Clear pricing: All potential costs are disclosed through her investment page before a client makes a decision to work with Lucy

• Timeliness: Lucy ensures she is on-time (and usually early) to all of her sessions.

Legal and business status

Lucy Baum Photography is a small business and considered in the eyes of the Quebec law as a small supplier. This means I am not obligated to charge sales taxes unless I exceed a certain revenue threshold for the year.

Lucy purposely maintains small photography business in order to invest fully in each client relationship. Her philosophy is quality over quantity. Lucy currently accepts 8-10 weddings and 15-20 family sessions annually.

Business Investments to serve clients at the highest level of quality

• Lucy purchases and maintains top of the line camera equipment and is fully insured for both equipment and for personal liability of up to 2 million.

• Lucy has invested in top notch computer hardware and software to provide the highest quality services to clients in the delivery and management of their photographs.

• Lucy has a comprehensive backup system consisting of both local and cloud solutions to ensure safety of your most precious photographs.

• Lucy invests in education and skill-building annually to ensure she remains at the forefront of new techniques, new technology and industry trends, as well as her own personal and creative development, all in service to her clientele.

• Lucy is a member in good standing of the Professional Wedding Photographers of Canada.

• Lucy donates money to her 3 preferred charities: Literacy Unlimited, West Island Mission, True North Aid

Statement of Ethics

• Diversity: To consider all people as equals, to accept and celebrate diversity and difference and aim to build relationships without prejudice.

• Integrity: I am sensitive to the needs of those I serve in photography. I will always strive to approach every situation with respect and integrity. I want to listen, to challenge my own opinions in the face of new information and re-evaluate my responses and actions.

• Privacy: I am committed to the privacy of my clients, seek permissions related to their photographs and work with them to ensure their comfort with how any of their images are used, if at all. Clients have the right to revoke or change their consent at any time. I will also keep confidential all client personal information disclosed to me.

• Representation: I strive to produce work in an honest and vulnerable way; prioritizing my clients so that they are seen primarily within my work and not me. I commit to never attempting to create an untrue or unethical representation of any clients.

• Accountability: I acknowledge that I can make mistakes and am prepared to take full responsibility of my errors and to work with my clients to ensure their full satisfaction.

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