Lucy Baum Photography Commitment to Excellence and Statement of Ethics
Montreal Wedding & Family Photography
vibrant. soulful. eclectic.
When you invest in photography, you want someone who will be attentive, respectful, professional and experienced. Here are my promises to you.
Commitment to Excellence
Your financial investment reflects and honours the level of service that I strive for in serving the clients who choose to become part of the Lucy Baum Photography family. The pricing of products and services is based on ensuring the continued sustainability of this small, community-based business while providing the highest quality results and an enriching and positive experience for all clients.
My commitment to you
Prompt response to communications (if unavailable, a response at the first available moment to acknowledge your message and to provide a time when your message will be responded to)
Frequent touch points and to help with planning to ensure success of your session/ event
Flexibility in scheduling to accommodate your needs (family sessions)
An efficient, convenient, and automated online client portal system to pay invoices and sign documents
Privacy promise: clients can modify photography sharing permissions if and as needed
An efficient photography delivery system in the form of a private and secure online gallery for clients to view and download images
A fully integrated e-commerce option with both Canadian and American professional photo-processing laboratories, with a streamlined and easy method of ordering a variety of prints, wall art and other products
Greatness Guarantee: To ensure that any dissatisfaction with any portion of services rendered is quickly and honestly acknowledged. Lucy offers a full money-back guarantee should she not deliver services and/or products that fully embody the excellence she strives for in her work, or the provision of work does not resemble what has been presented in the portfolio
Clear pricing: All costs are disclosed through her investment page before a client makes a decision to work with Lucy
Timeliness: Lucy ensures she is on-time (and usually early) to all of her sessions
Legal and business status
Lucy Baum Photography is a registered small business in the province of Quebec
Tax ID: 72214 1165 RT0001
Business Investments to serve clients at the highest level of quality
Lucy purchases and maintains top of the line camera equipment and is fully insured for equipment and for personal liability of up to 2 million
Lucy has invested in top notch computer hardware and software to provide the highest quality services to clients in the delivery and management of their photographs
Lucy has a comprehensive backup system consisting of both local and cloud solutions to ensure safety of your most precious photographs
Lucy invests in education and skill-building annually to ensure she remains at the forefront of new techniques, new technology and industry trends, as well as her own personal and creative development, all in service to her clientele
Lucy is a member in good standing of the Canadian Wedding Photographers of Canada
Lucy provides ongoing support to her preferred charity: Literacy Unlimited
Statement of Ethics
Diversity: To consider all people as equals, to accept and celebrate diversity and difference and aim to build relationships without prejudice
Integrity: I am sensitive to the needs of those I serve in photography. I will always strive to approach every situation with respect and integrity. I want to listen, to challenge my own opinions in the face of new information and re-evaluate my responses and actions
Privacy: I am committed to the privacy of my clients, seek permissions related to their photographs and work with them to ensure their comfort with how any of their images are used, if at all. Clients have the right to revoke or change their consent at any time. I will also keep confidential all client personal information disclosed to me
Representation: I strive to produce work in an honest and vulnerable way; prioritizing my clients so that they are seen primarily within my work and not me. I commit to never attempting to create an untrue or unethical representation of any clients
Accountability: I acknowledge that I can make mistakes and am prepared to take full responsibility of my errors and to work with my clients to ensure their full satisfaction
Photographs are the stills of your life, as art.
“As per usual... beautiful!! what wonderful memories. ”
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